1. Introduction
These Terms and Conditions govern your access to and use of MAIA by FWM, including our website, desktop application, account dashboard, paid plans, support services, integrations, updates, recipes, installer guidance, and related services. By creating an account, downloading the MAIA desktop application, purchasing a plan, using support services, or accessing MAIA features, you agree to these Terms.
2. What MAIA Is
MAIA is a Windows-first desktop application and support platform designed to help users install, configure, troubleshoot, and use local/private AI tools on their own PC. MAIA is intended to make local AI setup easier, but it is not a guarantee that every PC, model, tool, runtime, driver, Docker image, or integration will work perfectly.
- hardware scanning and setup scoring
- local AI recommendations and guided setup workflows
- local model, runtime, chat, document, and RAG workflows
- support tickets, diagnostics, account, license, subscription, and entitlement management
3. Account Requirement
Some or all MAIA desktop workflows may require an account. You agree to provide accurate account information, keep login credentials secure, and avoid sharing, reselling, transferring, renting, or abusing MAIA account, license, subscription, or device activation access unless we expressly allow it.
4. Plans, Licenses, and Entitlements
MAIA may offer Free, Personal, Business, Enterprise, one-time license, beta, trial, discounted, or support/service plans. Features may differ by plan and paid access is controlled by backend entitlements. We may add, remove, rename, limit, improve, or restructure features, plans, and entitlements over time.
5. Payments, Renewals, and Refunds
Paid plans may be billed monthly, yearly, one-time, or as a service package. Unless stated otherwise, subscriptions renew automatically until cancelled, cancellation stops future renewal but does not automatically refund past payments, and setup/service packages may be non-refundable once work has started.
- Subscription payments are refundable within 7 days only if the paid feature was not successfully accessed.
- Setup/service packages are refundable before work starts only.
6. Third-Party Tools, Models, Integrations, and Downloads
MAIA may help users discover, install, detect, configure, or use third-party software, AI models, runtimes, tools, Docker images, repositories, APIs, installers, websites, and services. Third-party tools remain governed by their own licenses and terms.
- third-party tools are not owned by MAIA or FWM unless clearly stated
- third-party names, logos, and trademarks belong to their owners
- you are responsible for reviewing and complying with third-party terms
7. Local AI Outputs and User Responsibility
AI-generated outputs may be inaccurate, incomplete, outdated, biased, unsafe, or unsuitable for your use case. You are responsible for reviewing and validating all outputs before relying on them, especially in legal, medical, financial, safety, employment, credit, or regulated contexts.
8. Local Data and User Content
MAIA may store certain data locally on your Windows device, including chat history, RAG metadata, document indexes, settings, setup progress, workflow state, and related local app data. You are responsible for files, models, prompts, local chats, documents, backups, device security, and compliance with laws and third-party rights.
9. Diagnostics and Support
MAIA may offer support tickets, diagnostic summaries, troubleshooting flows, logs, and optional diagnostic uploads. Do not send passwords, secrets, API keys, private keys, confidential client files, sensitive personal data, or regulated information unless we explicitly request it through a secure process.
10. Acceptable Use
You agree not to bypass access controls, share paid content, attack backend systems, upload harmful diagnostics, violate third-party licenses, use MAIA for illegal activity, or use MAIA to generate or facilitate malware, credential theft, unauthorized access, spam, fraud, or harm.
11. Intellectual Property
MAIA, including its desktop app, website, service content, branding, UI, documentation, workflows, recipes, manifests, recommendation logic, paid metadata, and support content, is owned by FWM or its licensors. Third-party software, models, integrations, logos, trademarks, and content remain owned by their respective owners.
12. No Warranty and Limitation of Liability
MAIA is provided on an as-is and as-available basis. To the maximum extent allowed by law, FWM will not be liable for indirect, incidental, special, consequential, punitive, or business losses. Our total liability for any claim related to MAIA will not exceed the amount you paid to us for MAIA in the three months before the claim, or AED 100, whichever is greater.
13. Governing Law and Contact
These Terms are governed by the laws of the United Arab Emirates and the applicable laws of Ajman. For legal, account, billing, privacy, or support questions, contact FWM / MAIA Support at [email protected].