Eligibility
Refund eligibility depends on the purchase type, timing, whether paid features were successfully accessed, and any plan-specific terms shown at checkout.
Legal
Refunds
This page gives the current direction for plan purchases, support review, timing, and exceptions.
How to request
Contact MAIA support with your account email, order details, plan name, and a short explanation so FWM can review the request.
Processing
Approved refunds are sent back through the original payment provider where possible. Processing time can depend on the payment method and provider.
Exceptions
Custom setup work, enterprise arrangements, renewals, abuse, or services already started may have different terms or may not be refundable.